Documentation Services

Creating Documentation Business Assets: IFN provides a complete range of information deliverables:

• User Assistance Documentation including user guides, API and SDK documentation, hardware installation guides, data books, safety and maintenance documentation.
• Training Material including presentations, training kits and eLearning materials.
• Marketing Collateral including brochures, whitepapers, case studies, company profiles.
• Knowledge Documentation to help organize and record your organization’s technical information.
• Consulting. We can help you analyze and define your documentation requirements, build content infrastructure, and provide ongoing support.

Imagine people really understood your product and its full capabilities

Your organization has a lot of accumulated knowledge, but how can you get the right information to the right people at the right time? Delivering on-time, targeted information allows you to cut training and support costs, and increase the usability and quality of your products and services.

Using proven methodologies, state of the art content technology, and unparallel experience in technology documentation, the IFN team brings immediate results by creating audience driven documentation.

IFN's AMP methodology makes it happen

In order to create effective documentation deliverables, you need to define and implement optimal Authoring, Management and Publishing (AMP) processes.

Whether you create simple end user documentation or complex knowledge documentation sets, AMP ensures you get the highest possible value from your documentation.

Authoring: The basic building block

It all starts with smart information gathering. In order to ensure that all information is gathered correctly and in context, we use a three-dimensional information mining approach. All information is classified and mapped according to Task, Process, and User Role. It's not enough to document a discreet task. Each task must be understood in the context of the overall process being performed and the specific role of the person carrying out the task.

Effective authoring approach. A smart authoring approach enables content reuse. Reusing content elements ensures consistency and saves time for writers and engineers. In order to facilitate content reuse, we use a structured component based approach to documentation. Content units are built for flexibility and easy reuse integration. We make sure to get the most out of each content component by reusing as often as possible both within a document set and across information types (like sharing information between user documentation, internal documentation and training content). Content components include text, graphics, video, animations, PowerPoint, DITA/XML.

International standards. Today’s industries are becoming more and more standards-driven and documentation requirements are no exception. At IFN we prepare documentation deliverables according to a full range of international and military standards like:

• DITA
• S1000D
• MIL-STD S38784
• IETM/IETP
• SCORM
• Telcordia GR-454-CORE
• FDA/CE
• ISO Compliance

IFN’s documentation team can provide:

• User guides
• API and SDK documentation
• Hardware installation guides
• Online help
• Tutorials
• Data books
• Safety and maintenance documentation
• Training kits and presentations and eLearning materials
• Technical graphics
• Brochures
• Whitepapers
• Case studies
• Knowledge Documentation
• Consulting
• Content management solutions

Quality Assurance. We guarantee that the documents we produce are of the highest quality. We use strict quality control methodologies, including usability testing, to ensure that our documents are accurate, easy to use, clear, grammatically correct, and reader-friendly.

Management: Controlling the content lifecycle

We use content management tools, techniques and automated workflows to control the entire content lifecycle including: versioning, configuration management, review cycles and distribution.

We make sure you get the most out of the information you need by leveraging each piece of content, through reuse. At the same time, we ensure you avoid the pitfalls associated with loosing track of your documents and information components.

Publishing: The medium is the message

Using on demand, multi-channel publishing, we help you provide virtually instantaneous information exactly tailored to your reader’s needs. The right delivery channel helps match the documentation to the reader’s specific environment and preferences. We publish documentation content in a full array of formats including Documentation web sites, Wiki, eLearning, multimedia, CD and even print.

Our people make the difference

The IFN writing team is made up of experienced, talented, professional writers. Our writers are native English speakers with proven experience in creating technical documents and marketing material. IFN writers have solid technical backgrounds in a variety of fields including data-communication, telephony, network management, optics, semiconductors, medical devices, surveillance, programming, databases, data encryption, financial software, aerospace and military systems, and more. IFN writers participate in our on-going training programs to ensure that they are always up-to-date in the latest documentation trends, and knowledgeable about the newest technologies. Of course, all of our writers are friendly and courteous, and will integrate seamlessly into your work environment.

Superior Customer Service

At IFN we put special emphasis on serving you. Our writers and project managers are always available and are particularly responsive and sensitive to your content, quality, and scheduling needs. We pride ourselves on our reliability and our complete transparency. We provide regular detailed reports to ensure that you know exactly what project elements we're working on and what costs to expect.

Complete Information Deliverables

• User Assistance Documentation including user guides, API and SDK documentation, hardware installation guides, databooks, safety and maintenance documentation.
• Training Material including presentations, training kits and eLearning materials.
• Marketing Collateral including brochures, whitepapers, case studies, company profiles.
• Knowledge Documentation to help organize and record your organization’s technical information.
• Consulting. We can help you analyze and define your documentation requirements, build content infrastructure, and provide ongoing support.

Demanding Clients:

Applied Materials	ELOP	Israeli Aerospace Industry	Juniper
NetApp	Nokia Siemens Networks	Telrad	UGS