Banking and Financial Institutions

ECM – Enterprise Content Management; BPM – Business Process Management

Banking processes such as loan and mortgage processing are usually very complex and involve the intake and handling of a large number of documents from numerous sources.

With the aim of improving operational efficiency and reducing costs and operational risks, IFN introduces a comprehensive Content Management and Business Process Management solution for the Banking industry.

IFN’s Banking solution is a result of accumulated requests and requirements received from the banking sector over the years.

Key features and benefits:

• Supports loan processes including:
  • Loan requests
  • Management of insurance policies
  • Customer tracking
  • Standing bank orders
  • Customer comments/feedback
• Optimizes processes - reduces process time for loan requests and provides accurate and immediate information about loan status.
• Quick implementation and integration with existing banking systems.
• Easier, more accurate inter-branch communication
• Improved management and control of processes and resources
• Ensures financial regulatory compliance
• Improves customer care and service level of banking call centers, offering better and faster service to customers and loan applicants
• Rich experience in building back and front office banking environments

Process Designer: loan process

CCM – Content Creation Management

• Automatically validate procedures and enforce document standardization.
• Reuse content across the enterprise by managing content components.
• IWEB: create content-sensitive online help and support system.
• Manage contracts and contractual commitments.

Documentation Services

• Reduce training time for new employees by creating readable and useable documentation for internal IT systems: technical manuals, and training manuals.
• Create professional operational manuals for end users. Support Online banking by providing an information center for online end users.