Page Title

Issue 2

July 2007

Text Box: We are happy to share with you our latest edition of news, articles and events in the ECM, BPM and
technical publications world.
In this issue you will find the latest projects and implementations, professional articles, coming up webinars and more... IFN Solutions Team

Text Box: Israeli Credit Insurance Company selects IFN to implement its content management solution About ICIC:
ICIC is Israel’s credit insurance
company providing insurance
services to 114 countries. The companies 500
insurers are leading organizations in Israel and around the world. Challenges:
Improving access to organizational content and shortening customer response time while
maintaining a high customer service level. Solution implemented:
IFN's DriveU solution will manage all organizational content throughout the organization, leveraging
IBM-FileNet P8 leading technology.
Learn more..

Text Box: Join us for a webinar as we present a winning solution for the insurance sector

Learn about the business added values and benefits achieved with DriveU Insurance
Solution above FileNet’s leading platform. DriveU Insurance is a
complete solution built to meet
the unique requirements of
insurance corporations.
It streamlines document
processing, improves
customer service and reduces operational costs throughout the organization. DriveU pre built solution includes the following
components:

Text Box: Elbit Systems Electro-Optics (ELOP) selects IFN to provide IETM solution to its customers About ELOP:
Elbit Systems Electro-Optics ELOP Ltd.
produces electro-optics (EO) based
systems with the Power of Vision. From Laser and Thermal Imaging systems to Head-up Displays, Elop covers the full spectrum of electro-optics based solutions.

Challenges:
Maximizing the efficiency of content navigation, and moving to the next generation of documentation
electronic publishing.

Solution implemented:
Elop selected IFN's IETM or Interactive Electronic Technical Manual - a portal to manage technical documentation. IETMs compress volumes of text into CD-roms or online pages which may include sound and video, and allow readers to locate needed
information far more rapidly than in paper manuals.

IETM provides an interactive interface to be used by field service engineers, enabling advanced
navigation, interactive parts catalog, browser based representation of wiring diagram and, linking
between tasks, parts and wiring diagrams to provide a complete information kit at a service decision

Text Box: Over the last decade, documentation has become an intense and complex task that requires ever
increasing resources from engineers, content authors, product managers and support personnel. There have been several developments in the field of documentation, which results in an increased need for investment in documentation production and
maintenance.
These developments include:
- Increased level of documentation complexity
- Increased need for documentation flexibility to
support a wide array of audiences.
- Consumers use multiple devices and media
channels: Online, Print, PDA’s, Laptops (off line) and others.
- Multi-language content to support global operations.
Content component management (CCM), provides a new approach to documentation authoring,
management, and publishing. CCM provides a solid infrastructure that supports the latest developments in the documentation field, while providing the tools to enhance efficiency and content quality. Learn more..