Page Title

Issue 1

March 2007

Text Box: Phoenix Insurance will implement IFN's Content and
Process Management solution Based on vast knowledge and years of experience IFN's solution will provide a unified solution throughout the organization, leveraging FileNet's leading technology. At first stage, a solution for policy management will be implemented in the Elementary dept. that has been working manually with physical documents. At a later stage, process management will be implemented in the claims dept. The system will optimize processes and shorten the time needed for each claim handling. Ronen Swartz, Business Development Manager at IFN says: " IFN's interface was developed for sectors such as: insurance, banking, telecom, government and more. This solution has already been implemented in organizations in Israel and has proven to be successful. The implementation of this solution in Phoenix will enable every request or document to be streamlined automatically to the correct person in the organization; this will shorten time in handling tasks thus improving the service to
customers." Ada Markman, Executive VP and IT Manager at Phoenix says: "Phoenix has been the first insurance company to use automated content and process management in the insurance sector in Israel. This system is the second generation in content management in Phoenix and among our objectives is to optimize work efficiency so that response and service time is shortened. This is just a part of a broad project of upgrading the systems in Phoenix."
About Phoenix Insurance
Phoenix is one of Israel's 4 largest insurance companies. Phoenix's top priority has been personal and devoted attention clients, by ensuring present and future security, while responding to their needs in every aspect of life.